Mobile Mondays: Mobile site or mobile app, what’s right for your business right now?

Last month, we talked about why the time has come to mobilize your site and nurture what is most likely your fastest growing audience -- your mobile users. We also launched our GoMo initiative to help you get started. If you've started thinking about going mobile, chances are you've asked yourself whether you should create a mobile site, a mobile app, or even both.  The answer depends entirely on the needs of your business.

One thing to note — for web publishers, the best mobile strategy is rarely a “one or the other” choice between mobile sites and mobile apps.  Mobile sites are cheaper and less complex.  Many web publishers have elected to build mobile sites as their first foray into mobile, and the question becomes:  do I need to invest further in mobile and build a mobile app?  Below are a few questions to consider as you decide whether a mobile app is right for your business.

Who are your users?
Find out how users are currently accessing your content using the Platforms report on the Performance reports tab in your AdSense account. Understanding the devices your users are accessing your site from will help you tailor your content to provide them with the best mobile experience.  For example, if most of your visitors are coming from feature phones, then a smartphone app wouldn't do them any good.

How do you want users to access your content?
Connectivity matters. A mobile site requires users to have data access, while apps can allow the user to cache your content to consume at a later moment. Tourist information and maps are great examples of content that is extremely useful when downloaded and cached on a mobile device for later consumption.

How do you want users to interact with your content?
Mobile devices allow you to design a unique user experience with your content.  Mobile apps allow you to tap into native phone features that don’t exist on a desktop browser such as GPS, accelerometers, embedded cameras, etc.  While more of these device features are becoming available via HTML5 libraries on newer devices, mobile apps still offer the most robust suite of options for accessing mobile specific features.

How quickly do you want to make changes to your content?
Updates to mobile sites are instantaneous. Depending on the change you want to make, some app stores may require you to resubmit your app, which will then require the users to take action in updating the app package on their mobile devices.

What development and budget constraints exist?
Understanding your in-house capabilities and resources is crucial in making development choices. Without in-house capabilities to develop mobile assets, you’ll have to consider development and upkeep costs. In addition, you’ll only need to develop one mobile site, while apps require cross platform assets and skills to maintain. As with any other worthwhile investment, this should not be a set-it-and-forget-it project. Be sure to iterate often to keep the user experience fresh.

Finally, consider who will be responsible for further development and whether you’ll need to hire another head to maintain this new asset. Answering all of these questions above will help you to make the right decision for your business and your users.

Posted by Tuyen Nguyen - Mobile Publisher Advocate

Tips for creating high quality sites

We receive a lot of questions from publishers wanting to know best practices to grow your businesses with AdSense. While there's no one right answer, our advice continues to be to focus on creating high quality content and delivering the best possible user experience on your websites. Here are some key suggestions on how to design and organize your website content with an overall emphasis on the quality of the site.

Don't create multiple pages or sites with duplicate content.

We encourage you to create high quality sites rather than a large quantity of sites. Focusing on one site and making it richer in information and authentic in content not only benefits users, but also helps you win more of them. When users are browsing online, they want to find what they're looking for quickly and easily without combing through endless multiple pages, subdomains, or sites with substantially generic or duplicate content. If you have pages or sites that are similar in content or template design, consider consolidating the pages or sites into one.

 

Provide content that gives users a reason to visit, and return, to your site. 

When you create content on your site, it’s important to ask yourself if the page provides substantial value or service when compared to sites covering similar subjects. It's worth the effort to create original content that sets your site apart from the rest. This will provide useful search results and keep your visitors coming back.
 

Provide the information or service promised. 

Some publishers create sites that appear to offer a product or service, but instead trick users into navigating through several pages and viewing ads. This results in a negative user experience, and causes your site to be perceived as untrustworthy. Use keywords appropriately and in context with your content and make sure users are able to easily navigate through the site to find what products, goods, or services are promised.

There’s no shortcut to success. Building high quality site takes effort and time. However, we’ve seen that publishers who focus on their users instead of using quick and deceptive techniques are the real winners and experience long-term revenue growth and success in our network. For more information, check out Google Webmaster Guidelines and the policy section of the AdSense Help Center.

Posted by Lingjuan Zhang, AdSense Policy team

Introducing the Google+ Share button

(Cross posted to the Google+ Developers Blog)

When your visitors come across something interesting on your site, sometimes you want to encourage a simple endorsement (like +1). Other times, however, you want to help visitors share with their friends, right away. Today’s new Google+ Share button lets you do just that.

In line with the design of the new +1 button, here’s how it looks:

Before visitors share:

When clicked, visitors can add a comment and choose who to share with:

After they’ve shared, the button turns red. They can click to share again.

The new Google+ Share button is available to all publishers, globally. Try adding it to your site now - just visit Google Developers to get the code.

Follow the conversation on Google+.

Posted by Rick Borovoy, Product Manager, Google+

Mobile Mondays: Going Mobile - Why FindTheBest went mobile

For our second post in the Mobile Mondays series, we’ve invited Grace Nasri of FindtheBest to share her company’s experience in going mobile.  Read last week’s post to learn about setting mobile goals.

Mobile is rising at a rate much faster than any other technology to date. Last year at Google’s Think Mobile Event, Kleiner Perkins’ Mary Meeker said the pace and force of mobile growth was unlike anything seen previously and Google’s Dennis Woodside predicted, “mobile will create the largest technology market ever. This market will dwarf the PC and all the PC industry has done.”

Seeing this global trend toward mobile, realizing that large segments of potential consumers only have access to mobile devices, and knowing that about 60% of time spent on smartphones is spent engaging in new activities—meaning potentially new customers— we at FindTheBest decided to launch a mobile-optimized version of our site.

FindTheBest is a data-driven comparison engine, and we launched our mobile site in January after realizing there was a large segment of potential customers we weren’t able to effectively reach. Before launching the mobile site, mobile visitors were 12% more likely to bounce and viewed 27% less pages than desktop visitors.

FindTheBest has gone mobile, and has been rewarded with a 3.5x increase in mobile revenue.

However, designing a mobile site doesn’t come without challenges and we had to consider three main issues:

1. While traditional desktops offer a lot of real estate, mobile devices are more limited in terms of space.
2. Desktops and laptops have faster Internet connections than mobile devices.
3. Mobile devices are primarily touch-based, which requires an entirely different user interface.

How FindTheBest went mobile

We hired a mobile expert to design our mobile site. Several decisions needed to be factored in to guarantee the best user experience, as users who visit mobile sites that don’t offer a great UX often leave a site and go to a competitor site. Since we offer a diverse amount of information presented in a range of ways on the traditional site, we had to limit what it would include in the mobile version. We took into consideration questions like, “What are the most relevant filters that need to be included?” and narrowed the data fields on each comparison’s search results page to only the top three most important ones. Similarly, we made design considerations to ensure users could access the information they needed within three taps and that the pages loaded quickly over 3G networks.

After developing and designing the mobile site, we were able to take some of our findings and apply it to the main site.

The Results: Increased customers and ad revenue for FindTheBest and its partners

Currently, 25% of our customers are accessing the site through mobile devices. While traffic to FindTheBest is rising by about 15-20% month-over-month, the percentage of mobile users accessing FindTheBest is rising by 25%.

Between January 2011 and January 2012, the total number of visits to FindTheBest has grown by 3X, while the number of visits from mobile alone has grown 7X. The week after launching the mobile version, visits from mobile devices increased 28% (as compared to 19% for non-mobile visits). Our user engagement has also significantly increased as page views per mobile visit increased by more than 15%--which reaffirmed the benefit of optimizing for mobile.

The mobile site has also translated into more ad revenue for us. After launching the mobile site, our ad revenue from mobile devices increased 3.5X. The benefits of having a mobile-optimized site have also carried over to our publisher partners, which currently include TechCrunch, VentureBeat and Android Authority.

What’s Next?

We constantly analyze user behavior and continue to optimize the mobile site accordingly. We’re currently researching ways to include responsive design technologies into the site, so that the mobile and desktop code bases can be merged into one. Maintaining multiple code bases is time consuming, but we believe this is the future and will be worth the investment.

Posted by Grace Nasri, Managing Editor at FindTheBest

How Mashable is growing with Google+

Mashable is an independent news site devoted to digital culture and technology and was one of the first publishers to join Google+. Since joining, Mashable has been building their audience on the platform, growing Google+ into one of their top 10 sources of referral traffic. We chatted with Mashable’s Community Manager, Meghan Peters, about their first few months on Google+ and what’s made them so successful.


Mashable has used their Google+ page to expand their audience and deliver content in new ways. As Meghan says, “A lot of news organizations I think fall under the trap of just seeing social networks as broadcast platforms for their content... With Google+, I think that we have a lot of opportunity to take advantage of the cool features that the platform has, and really do more engaging projects rather than just posting our stories.”

For example, Mashable has been using Hangouts, a live multi-person video chat tool, to meet their audience face to face, creating deeper interactions. “I haven’t seen anything else like Hangouts in terms of crossing that barrier of really making a connection,” Meghan says. “I feel like it’s the deepest connection you could get.”

Hangouts has also connected Mashable employees with each other. With their headquarters in New York City and editors scattered across the U.S. and Europe, Mashable now uses Hangouts as a virtual meeting tool. The screenshare feature even helps Meghan train remote staffers who can follow along with her presentations.

Mashable has learned by doing, and that all started by creating a Google+ page. “We tried a lot of things early on, and were able to catch on quickly to what was working and what wasn’t, and have been able to shift our strategy pretty well from there,” Meghan says. Some of what she’s learned is below:

• Be active Meghan credits Mashable’s success in part to its strong and persistent presence on Google+. “We’re pretty hands-on. We have someone in there posting and moderating every day... which I think has been really important for us to maintain a presence there.”
• Add Google+ plugins When Mashable added the Google+ badge to their homepage, they increased their Google+ page audience by 38 percent. Mashable also uses the +1 button on articles and across the site to empower sharing to Google+.
• Co-create Another key to keeping Mashable’s fans engaged is its innovative approach to audience interaction and brand co-creation. A contest run via Mashable’s site to design their Google+ page sparked a wave of enthusiasm. As Meghan recalls, “We got really good feedback once we posted [the winning design]. A lot of people thought it was really cool – not only that the design was good-looking – but also that we did a contest like that and let people have the opportunity to participate.”

We think people can learn a lot from how Mashable has built a strong audience on Google+ through its use of in-depth posts, interactive Hangouts, and creative promotions, including the Google+ badge and +1 button. As Meghan notes, “Our community was very excited about this network, and we told them, let’s connect and let’s figure out...how we can both, you as a user and us as a brand, get the most out of it.”

Follow Mashable on Google+ and download the full case study here.

Posted by Rico Farmer, Product Marketing Manager

Mobile Mondays: Setting goals for mobile monetization

This is the first post in our ‘Mobile Mondays’ series. Throughout the next couple of months we'll highlight best practices to help you get the most from your mobile content. From time to time, we’ll also share stories directly from publishers who have recently gone mobile.

We recently announced our 11 billionth app download from Android Play. Given the consumer movement towards the small screen, it’s important to consider how much of this consumed media was created specifically for mobile. Once you’ve successfully taken your business mobile, you can capitalize on this with some key optimization steps. Below, we’ll outline ways you can get the most out of your mobile content. Before any optimization can take place, you’ll need a clear view of your business goals on mobile.

The importance of goals
There are no rules around mobile strategies, but mobile businesses need clearly defined goals  in order to be successful. If you’re an online-only publisher, your goals might revolve around engagement and visits. If you have location-specific content, you may want to incorporate local elements into your mobile offering. Your business goals should align with the needs of your users.

Prioritization is a key element in goal-setting. You might think that all publishers have acquisition goals around new users prioritized most highly -- after all, who wouldn’t want to reach new audiences? Consider a mobile forum and message board website. They’ll want new users discovering and using their online discussion site, but this should occur organically if their existing user base creates discussions with sufficient breadth and depth. In this instance, it could be beneficial for the forum owners to focus on website optimization (driving engagement), rather than new user acquisition.

With these possible goals in mind, here are some tips to help you optimize your content for a mobile audience:

Goal #1: Drive traffic and new customer acquisition

• Cross-promotion: This is an easy and cost-effective way to leverage your existing user base to drive users to your mobile site.
• Advertising: Mobile website optimization now factors into mobile search ads quality. To find out more about advertising on mobile devices, visit our Mobile Ads site.
• Localize: China, Korea, Japan, and the U.S. represent some of the biggest markets for mobile media consumption. Track your usage in regions and consider building out a localized app for regions where it's most popular. 
• Create new, unique mobile content for new mobile audiences. Men’s Health understood that their target audience used smartphones in the gym to listen to music. As a result, they created a mobile app with workout exercises -- handy for when their users have the phone with them in the gym.

Goal #2: Drive engagement

• Website optimization: If one of your goals is to retain users who want access to content on-the-go, use Google Analytics to help you choose the most effective content for your site. A recent survey (Omniture, 2010) found that Mobile- friendly web experiences have produced an average 75% higher rate of engagement (revenue, page views, etc.) per visit for mobile users, than desktop websites viewed through a mobile device.
• Brand engagement: Make use of the extended functionality of a mobile device (GPS, Camera, SMS).

Goal #3: Maximize revenue

• When designing a mobile-optimized site, it’s key to focus on the overall user experience and what you want to achieve as a publisher. This is especially true if your core business model is built around advertising revenue or if it’s a strong contributor of profit. Consider the type of ad units and formats that you plan to incorporate, which will help you make the most of monetization opportunities without compromising content. To find out more, download our publisher guide or our Android app to explore the range of our mobile ad formats.

We’ve placed “publisher goals” into three categories using broad brush strokes above. In reality, it’s unlikely your ambitions will be as narrow in scope. We hope you’ll be able to pick an optimization step (or a combination of steps) tailored to your particular site.

Posted by Robbie Wetherell, Mobile Publisher Advocate

A message from an AdSense publisher: How to balance conflicting interests

Editor’s Note: Today we’d like to share some tips from AdSense publisher Dave Taylor, owner and author of askdavetaylor.com. Dave Taylor has been online for over thirty years and has been producing helpful tech content for just about all of that time. You can find him online at http://www.davetayloronline.com/.

It's a tricky balancing act being an AdSense publisher because once you start seeing your earnings increase, there's a natural desire to shift your attention to your revenue. The problem with focusing on your revenue is that you're taking attention away from producing the most useful content for your readers. And without readers, you have no audience to run ads for in the first place.

I know, because it's a challenge I face as an AdSense publisher too. I run a popular tech support site called Ask Dave Taylor and my focus since 2003 has been on answering tech questions in a simple, free, and easily obtainable manner. I had over 18 million visitors to the site last year -- but it's also a business, not a hobby, so maximizing my per-visitor revenue is important.

I’m sure you’ve heard that "it's all about content,” and that the best sites have high quality content that's regularly updated and provide a value to their customers. That's still true, and it's important to have your primary focus be the experience you offer to your reader.

But there's that tension. It's the lure of the dark side, in Star Wars terminology. What is the perfect middle ground along the content/revenue continuum?

Here's how I try to balance things…

The first place I stop every week is Google Analytics. The data gives me food for thought, like how many visitors are using mobile devices. This helped me decide how much money to invest in a mobile-friendly version of the site (and when it made sense for me to add AdSense for Mobile Content to my advertising mix). Analytics also shows the most popular pages on my site, which offers great insight into what my readers visit most frequently. Since I categorize all my content, it helps me understand if tutorials about the Sony PSP are garnering more traffic than those about the Apple iPod, for example.

Hook Analytics to AdSense (and yes, I have an article about how to do that on my site) and you can also produce a report of your most profitable pages, a cross-correlation between traffic and AdSense revenue. You’ll gain a reliable way to figure out if that blog entry you wrote three months ago is actually now generating 11% of your overall site revenue.

But there's the ugly head of profiteering rearing up again.

Let's look at this a different way. There's a name for a restaurateur who focuses exclusively on per-customer revenue and keeps raising prices: out of business. On the other hand, a restaurant that doesn't pay attention to what items are popular, what daily specials get people excited, and the fluctuations in supply cost runs the risk of ending up with a menu that's completely out of touch with customer desires and they too go out of business.

I spend the majority of my time and attention on producing the best possible content and use my desire to maximize revenue as a secondary goal, something for me to keep in mind as I proceed. It doesn't launch my ship, but it helps me build it most efficiently.

If you're a long-time AdSense publisher, you've hopefully also found that sweet spot between being completely content driven and ignoring the business side of your publishing business. If not, here's a suggestion based on my years of participation: Once a month, really dig into your AdSense reports to understand what categories, what topics and what pages on your site are performing well. Set a goal of producing more of the same in the following 30 days, then put revenue out of your mind and focus completely on what you can contribute to your customer community. Rinse, wash, repeat.

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Posted by Raina Rathi, Strategic Partner Manager, AdSense

Watch the recorded GoMo for Publishers videos to learn how to mobilize your site

As part of Google’s ongoing GoMo initiative, we hosted a live webinar a few weeks ago to help publishers learn the benefits of creating mobile-friendly sites, hear tips and case studies, and tap into new resources to get started. If you missed it, no problem! You can watch the recorded video or download the slides below.

Watch this webinar to learn:

1. Why go mobile?
Your users have gone mobile in a big way, hear why you must follow suit.
2. Tips for building mobile sites   
Mobile is different.  Learn 10 practical tips for building engaging, uniquely mobile experiences.
3. Best practices in action
Hear from web publisher FindTheBest about the success they’ve seen from going mobile.
4. How to get started
Google is here to help. Learn about tools we’ve created to get you started on the path to delighting
your users and maximizing your mobile revenue.

Interested in learning more? Watch the recorded webinar and download the slides.

Posted by Tuyen Nguyen - Mobile Publisher Advocate

Introducing UK promotions and deals from Google Affiliate Network

We’ve blogged before about Google Affiliate Network, which helps you earn more from your site with ads that pay based on conversions. While all AdSense publishers around the world are eligible to join Google Affiliate Network, we’re happy to let you know that this network has just expanded to more UK advertisers -- meaning that if you’re located in the UK or have UK-based readers, the promotions available in Google Affiliate Network will soon become more relevant and interesting.

We’ve brought aboard UK affiliate programs like Blue Nile, Onlineticketexpress.com, Orvis UK, Shoes.com and Skechers, and will continue to add advertisers in verticals like retail, financial services, travel and electronics. Publisher payments are now available in over 40 currencies in 80 countries, and we’re working to continue developing additional enhancements.

To get started with Google Affiliate Network in the UK, simply sign up using your existing AdSense login details and you’ll hear back within a few days about your application. Once you’re a publisher with Google Affiliate Network, follow the steps below to to get started:

1. Log in to your Google Affiliate Network account
2. Visit the Advertiser tab
3. Change Relationship Status to 'Available', then click 'Apply'
4. On the left-hand navigation, click ‘Countries’ and choose United Kingdom
5. Apply to programs

For more information about Google Affiliate Network, visit our Help Center.

Posted by Erica Sievert -- Google Affiliate Network Marketing Manager

Adding a new ad unit helps Concertboom boost revenue 400% while maintaining site quality

With a background in database and computer science, Internet marketing, and search engine optimization, Kooshiar Azimian is a self-described wearer of many hats. In early 2011, he channeled his diverse expertise to create Concertboom, a comprehensive concert database. Concertboom is monetized through ticket sales and Google AdSense, serving more than four million ad impressions monthly. “AdSense creates the least amount of ad waste — the advertiser gets the most value out of their ads, and the publisher gets the most money,” says Kooshiar, recalling his decision to use AdSense. As traffic increased to one million unique visitors per month, Kooshiar was looking for new ways to increase revenue from AdSense. 

A simple change brings booming revenue
Initially, Kooshiar showed just one 300x250 ad on some of his pages. A few months later, he received a personalized email from the Google AdSense team, who periodically share optimization tips to help publishers maximize revenue. The email suggested adding an ad unit or two, for a maximum of three units per page.

This surprised Kooshiar, who had previously thought one ad unit per page was the maximum allowed. “I was also a little skeptical about losing page quality, and I didn’t want to have to change my interface to serve another ad. But I said, ‘Let’s give it a shot.’ I added one unit and the result was shocking. My revenue more than quadrupled in the first week,” he recalls. 

Quality matters most
Given the benefits of this simple implementation, Kooshiar recommends other publishers give it a try, but not at the expense of site quality and user experience. “A quality site serves the right content, especially if your audience comes from search engines. Don’t trick your audience into content you don’t have. Provide content that is accurate, updated and served in a timely fashion with nice, clean graphics. Be sure to maintain page quality and a quick load time. Know your audience and consider which ad formats work best with your content. Also, make sure you’re not compromising your site aesthetic, so your website doesn’t just look like ad junk,” he advises.

Kooshiar also points out that since he maintained his focus on quality, he did not experience any change in his search ranking after adding a new ad unit.

A solid venture
After witnessing his revenue quadruple, Kooshiar is seeing Concertboom in a new light. “Before, this site was just extra cash for me, and now it’s a growing business. I can start hiring people to help me create more content,” he says. “This AdSense optimization has changed the whole dynamic of Concertboom.”

Posted by Caroline Halpin, AdSense Optimization Specialist

Monetize online videos and games with AdSense

Updated 4/3/12 at 11:20am PT to include information about the YouTube Partner Program

It seems that everyone these days is spending more time watching their favorite shows online, or playing the newest online game. eMarketer predicts that in 2015, 76% of total U.S. internet users will be regularly watching videos online, and that 40% will be playing online games. These audiences are becoming increasingly attractive to advertisers, and spend on video ads and ads within games is growing each year.

If you’re one of the many video publishers or games producers who can benefit from this growth, you might be interested to know that Google has two solutions to monetize this type of content: AdSense for video and AdSense for games. With AdSense, you’re able to deliver relevant and non-intrusive ads on your video content and browser-based games. Over the last year, we’ve seen these products take off. We’re particularly excited about the TrueView video ad format that gives viewers choice and control over the ads they watch, while delivering better returns for our publishers.

If you’re interested in monetizing your video content or games, please visit our AdSense for video or AdSense for games Help Center sections. We’ve changed our application process so that you can start to implement straight away. Follow our guidelines and once we review your integration for policy compliance, you’re ready to go. And just to clarify, AdSense for Video is for publishers who create and host videos for their own site. If you're using YouTube to host your video, you can check out the YouTube Partner Program.

The network of video and games publishers gets bigger every day, and we hope you can join us!

Posted by Daniela Bruno, Product Specialist, Video and Games, AdSense Team